The Property Management Team You Deserve: Assessing Staff Quality

The Property Management Team You Deserve: Assessing Staff Quality

While many resources guide landlords on choosing property management companies based on factors like expertise, transparency, and pricing, a crucial element often gets overlooked: the quality of the staff they employ. A company's vision and goals can be impressive, but ultimately, the success of your investment hinges on the individuals directly managing your property. Disasters can unfold when the wrong people are entrusted with these responsibilities.

This article explores key issues landlords should consider when analyzing the suitability of the staff assigned to their properties by a management company. By understanding how to evaluate their communication, tenant management, problem-solving skills, and overall professionalism, you can ensure you're partnering with a team that aligns with your needs and maximizes your return on investment.

1. Communication and Responsiveness:

• Proactive vs Reactive: Do they proactively address issues or wait until problems escalate?
• Timeliness of communication: Do they return calls and emails promptly?
• Clarity and Transparency: Do they clearly explain issues and solutions? Are they transparent about finances and maintenance needs?

1. Understanding of Your Needs:

• Do they take the time to understand your specific priorities and concerns regarding your property?
• Do they offer customized solutions or a one-size-fits-all approach?

1. Tenant Management:

• Tenant Screening: Do they have a thorough screening process to ensure responsible tenants?
• Lease Enforcement: Do they effectively enforce lease terms and handle tenant complaints fairly?
• Eviction Process: Do they handle evictions efficiently with minimal disruption to your investment?

1. Maintenance Management:

• Do they have a system for handling routine and emergency maintenance requests efficiently?
• Do they prioritize preventative maintenance to avoid costly repairs down the line?
• Do they communicate maintenance costs and obtain your approval before proceeding with repairs?

1. Problem-Solving Skills:

• Do they approach problems creatively and efficiently?
• Can they think ahead and anticipate potential issues?
• Do they keep you informed throughout the problem-solving process?

1. Professionalism and Accountability:

• Do they conduct themselves professionally in their interactions with you, tenants, and vendors?
• Do they take responsibility for their mistakes and take steps to rectify them?
• Do they adhere to ethical business practices and legal regulations?

1. Additionally:

• Observe the staff's interaction with tenants during your visits to the property.
• Request a meeting with the property manager to discuss your expectations and their approach to managing your property.

By carefully evaluating the staff's communication, tenant and maintenance management skills, problem-solving abilities, professionalism, and overall accountability, you can gain valuable insight into whether they'll be the right fit for managing your property and achieving your investment goals.